Privacy Policy

V. COUTINHO, S.A complies with its obligations under the Data Protection Act and the Protection for Personal Data and Privacy Act in the electronic telecommunications sector. Our Privacy and Cookies Policy explains how we will treat any personal information you provide to us when using this website and the services thereon.


1 – Collection and Data Logging

V. COUTINHO is committed to protecting the privacy of users of our site and as such collects only the personal information of those who voluntarily provide it, and therefore only uses it for the purposes for which it was provided.

Personal data collected by V. COUTINHO is processed automatically and is intended for the management of the customer’s data sheet, its services, and requests for support. The collection and processing of personal data are also intended to be used by V. COUTINHO for the purposes of:

  • Ensure the normal operation of the contracted service, namely providing data for its management, and billing;
  • Communicate scheduled interventions, report problems and/or other situations of relevance and/or impact on their services or support routes;
  • To promote the communication demanded contractually, using the way, for such, stipulated (General Conditions of the provision of service);
  • Generalist and publicity information concerning V. COUTINHO and the services it provides

The data provided is integrated into a database, and its processing is automated, organized and maintained directly by V. COUTINHO in accordance with the Directive 95/46/CE of the European Parliament. Minors under the age of 18 must obtain parental or guardian authorization before accessing or providing personal information on the site.


2 – Rectification or deletion of data provided


2.1 – Data provision and rectification

In accordance with the applicable legislation, the user has the right of access, rectification of his/her data, and thus V. COUTINHO offers the customer permanent access to his data, thus making it possible to rectify it at all times.


2.2 – Free provision of data and acceptance of this privacy policy

Any user may freely choose to provide his or her data.

The completion of the customer card, contact form, request for quotes and newsletter subscription form is taken as a voluntary indication of data and is understood as a declaration of acceptance by the client of the present privacy policy, as well as of the treatment and storage by V. COUTINHO, for the commercial purposes for which they are intended. Therefore, V. COUTINHO reserves the right to store and use the data provided by the customer until the express declaration of the customer requesting its deletion.


2.3 – Deletion of data Although

V. COUTINHO does not undertake to store customer data after the deadlines for renewal of its services have been exceeded and / or termination of the contract has not been provided, V. COUTINHO will not be able to assess with certainty whether or not the client intends to remain registered as an V. COUTINHO customer.

If it is in the best interest of the customer to no longer be contacted by V. COUTINHO and that V. COUTINHO should no longer store your data, you must expressly request the deletion of your data from our databases. For questions regarding the processing of your personal data, you may contact V. COUTINHO, S.A for the contact details indicated in point 5 of this Privacy Policy.


3 – Security and use of your information

V. COUTINHO undertakes not to sell or rent or transmit or under any other title, to third parties any personal data sent by users, without prejudice to doing so with the authorization of the user or when legally obliged.

V. COUTINHO ensures that, to the best of its knowledge and belief, appropriate technical measures have been taken and organized to protect personal data against unauthorized accidental or illegal destruction, alteration and/or dissemination of personal data.

Any attempt to violate the database of this site will be subject to criminal action and criminal complaint, as provided in the British legislation concerning databases and may involve civil and criminal liability.


4 – Conservation of personal information

After collecting personal information voluntarily transmitted by the user, V. COUTINHO will preserve and maintain it for the period necessary for the purpose of its treatment, until further instructions, or until the law requires its elimination.

The retention of this information allows V. COUTINHO to continue to provide personalized services without interruption unless expressly opposed by the User.

Despite this, V. COUTINHO is not obliged to store customer data after the deadlines for renewal of all its services have been exceeded without being paid.


5 – Responsible body

The owner of the domain and the entity responsible for processing the Database is V. COUTINHO, S.A, headquartered at Rua Particular dos Regueirais Nº60 – 4435-379, Rio Tinto – Portugal, corporate entity number 501747176, share capital of 325.000€. Any interested party to contact can do so through the following contacts:

  • Telephone: +351 224 803 982
  • Address: Rua Particular dos Regueirais Nº60 – 4435-379, Rio Tinto – Portugal
  • Email:


Our Cookies Policy

Cookies are small pieces of text sent to your browser by the websites you visit. Cookies play an important role; without them, using the Web would be a much more frustrating experience.

Cookies are files that are saved on your computer that have the sole purpose of simplifying your browsing at, making your next visit easier and making the Vcoutinho Website more useful to you (these cookies may not contain viruses, nor run because they are not active files).

Cookies are recorded on the terminal equipment and accessed by our website only because and when the user gives his / her consent through active behavior and through a free decision consubstantiated in the acceptance of navigation on our website, based on clear and complete information in the terms set out below, namely on the purpose of processing. These cookies can only be read by and by you.

The cookies we use and their functions are:


Strictly needed cookies – these are essential cookies that allow our site to respond to any action you take on the site, such as completing an inquiry form. The site does not function properly if this cookie is not used.


Analytical Cookies – These are cookies that enable the function of analytics software. This software helps to analyze our site visitors and provide anonymous information such as browsers used, return visitors and response to marketing activities. This information helps us to improve the site and its experience online.


Functional Cookies – These are cookies that retain your preferences regarding your site usage, so you do not need to reconfigure the site each time you visit.


Permanent cookies – These are cookies that are stored on the access devices (computer, mobile phone, smartphone or tablet) at the browser level, and are used whenever the user visits the site again. In general, they are used to direct the navigation according to the interests of the user, allowing to provide a more personalized service;


Session cookies – These are temporary cookies, which are generated and available until the session ends. The next time the user accesses their browser, cookies are no longer stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.The user is allowed to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser. Disabling cookies may prevent some of our web services from working properly.For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, visit If you do not want your site visits to be detected by Google Analytics, go to


Acceptance of these terms

By using this site, you agree to the collection and use of your information as set forth in this Policy.